Specified Commercial Transaction Act Compliance
特定商取引法に基づく表示
【Retailer】
Company Name： Japan Guides Group.
Address： 4-28-10 Koenji Suginami-Ku, Tokyo
Representative： CEO Luke Cummings
【Service Provider】
Company Name： Japan Guides Group.
Address： 4-28-10 Koenji Suginami-Ku, Tokyo
【Operation Director】
Representative： Representative Director Brent Potter
【Contact】
Business hours： AM10:00～PM18:00（Except weekend and public holidays）
Contact Form
Telephone： (+81)03-6883-4108
※If possible, please use the form for your inquiries.
※Please understand that inquiries received outside of business hours （weekend and public holidays）will be answered on the following business day.
【Service Name】
[Japan Ski Tours]
【Price】
The price including tax per ticket is shown.
【Payment Process】
1．Payment Methods
The available payment methods are Credit Card only（VISA/MasterCard/JCB/American Express）payment.
2．Payment period
In case of Credit Card payment
50% payment deposit is required at time of reservation, the remaining 50% is due 1 month before the reservation start date.
【Product Delivery Time】
After the payment process, the order confirmation email will be the completion of the ticket delivery process.
【About return and cancellation】
Cancellation policies can be found here.
Cancellations are accepted according to our cancellation policy. If a participant emails us with a written request to cancel, the following terms apply:
1. If the cancellation is made more than 3 months in advance, a 30% cancellation fee will be levied
2. If the cancellation is made between 1-3 months in advance, a 50% cancellation fee will be levied
3. If the cancellation is made less than 1 month in advance, no refunds will be offered.